* Permanent Full Time
* Location: Rosny Park, Tasmania
* Salary: $81,572 + Super + NFP salary packaging benefits
* Make a meaningful difference to the lives of Australians in need
Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Your Opportunity
Make a real difference in people’s lives through meaningful housing support.
Are you highly organised, detail-focused, and passionate about helping communities thrive? Join our Rent & Income team and play a vital role in supporting residents across Australia to maintain sustainable tenancies.
As a Customer Service Officer – Rent & Income, you’ll be at the heart of delivering fair, accurate, and compliant rent reviews, while providing essential administrative and customer support to staff, residents, and stakeholders. This is an opportunity to build strong relationships, contribute to impactful housing outcomes, and grow your career in the community housing sector.
Your key responsibilities will be to:
* Deliver accurate and timely household rent reviews in line with legislation
* Support new tenancy sign-ups with rent determinations
* Provide guidance on complex rent calculations and family compositions
* Support Rent & Income manager with administrative tasks and maintain accurate data and document records
* Coordinate bulk tenant communications including invoicing
* Track and report on rent review process and key metrics and support debt recovery processes
* Collaborate across housing, assets and community development teams
* Support positive outcomes for residents and communities
* Handle complaints and feedback with professionalism and care
Requirements for Success
* Strong administration, organisation and time management skills
* Excellent written and verbal communication
* Confidence using databases and digital systems
* Understanding of community housing compliance environment
* Experience in social or affordable housing or a related field desirable
* A collaborative mindset and commitment to confidentiality
Before starting work with us, you will need to undertake a national police history check, qualifications, referee checks, and WWCC.
Your benefits
* Rewarding work – every day you know you’re making a real difference
* Not-for-profit salary packaging, reducing your tax
* Free external, confidential counselling
* Volunteering opportunities
* Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave
Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.
If you live with disability and require support to submit your application, please email
We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at