About Our Partner
HeyDay Supports is a unique not for profit organisation specialising in dementia and cognitive support across the Northern Rivers. Formerly Byron Shire Respite Service, HeyDay provides centre‐based day respite at its centres in Brunswick Heads, Lennox Head, and the newly launched Murwillumbah centre, as well as carer education, and in‐home and social support programmes that help people maintain independence at home and in their communities. HeyDay is NDIS‐registered and also supports people with younger onset dementia and disabilities.
HeyDay is known for its empathy and professionalism, with highly qualified staff bringing expertise, warmth and genuine care to every interaction. Working alongside clients, the team provides practical, evidence‐based support that adapts as needs change, and is equally committed to supporting carers, offering the time, space and community they need to restore themselves.
Their special point of difference is their model of care. Just as the HeyDay team adapts to client's needs, they bring the same flexibility to how they work, staying ahead, responsive, and ready for what's next in the sector.
The Role
This newly created leadership role sits at the heart of the organisation's next chapter. Working in close partnership with and reporting directly to the CEO, you will help shape sustainable growth that honours their mission, strengthens community partnerships and expands the reach of their vital services across the region. You will also play a pivotal role in preparing for and launching Support at Home (SaH) services in 2026.
As Service Delivery Manager, you will lead and empower a dedicated team while fostering a culture built on kindness, accountability and trust. You will ensure services remain innovative, responsive and deeply connected to the needs of the community. Strong business acumen and financial insight will be essential, as this role directly influences future opportunities and service expansion.
You will bring experience working with LMS platforms, ideally contributing to or leading implementations, and a mindset focused on continuous improvement.
Responsibilities
* Lead the planning and delivery of aged services to ensure programmes are community‐centred, contract‐aligned and responsive to sector reform.
* Shape and drive service expansion by developing thoughtful proposals, establishing new business relationships, identifying new funding opportunities and contributing to long‐term growth strategies.
* Champion community engagement initiatives that deepen understanding of local needs and inform future service design.
* Manage day‐to‐day operations across Aged Care and NDIS services, ensuring supports remain high‐quality, human‐centred and aligned with organisational values.
* Oversee the implementation and ongoing optimisation of the SaH module and client management systems, ensuring accurate records and confident system use across the team.
* Represent the organisation in key networks, partnerships and community forums, strengthening relationships and elevating the visibility of HeyDay's services.
* Ensure service excellence through diligent oversight of data integrity, funding accountability requirements and progress reporting from Care Coordinators, maintaining transparency and supporting informed decision‐making.
* Lead the development, implementation and continuous improvement of policies, procedures and quality systems to ensure compliance with the Aged Care Act 2024 and NDIS Act 2013.
About You
* Values‐driven leader with energy, confidence and a genuine commitment to person‐centred care.
* Experience leading and developing high‐performing, collaborative teams.
* Strong aged care sector knowledge, including compliance, quality and reform.
* Proven ability to deliver service improvements, grow new projects and initiatives.
* Commercially aware, data‐informed approach to budgets, reporting and systems.
* Creative, adaptive thinking with the ability to balance structure and innovation.
* Warm, empathetic communication and a client‐ and carer‐focused mindset.
Essential Criteria
* Demonstrated experience in managing community aged care service delivery using enabling, person‐centred approaches that are responsive to identified client needs and goals.
* Experience in compliance, specifically working with and understanding the Aged Care Act 1997/2024 and/or NDIS Act 2013.
* Experience developing, establishing and maintaining new business relationships or partnerships and participating in networks.
* Effective team leadership and high‐level skills in developing, supervising and supporting a culturally diverse team.
* Proficiency, experience and understanding of CRMs, LMS, Windows operating system and software applications.
* Experience in contract oversight, management and compliance.
* Experience in grant/tender writing and funding acquisition.
* Strategic and operational planning skills, service evaluation and budgeting and financial management expertise.
* Relevant tertiary qualifications and/or equivalent experience in aged services, disability services, community services or a related field.
* Cultural competency to engage with a diverse range of people and communities.
* Current drivers licence Class C.
Equal Opportunity Statement
We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status.
Should you require a reasonable accommodation to be made for your application to be assessed, we would be more than happy to discuss how that can be arranged.
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