Exceptional customer support is essential in a fast-paced automotive repair environment. We are seeking an experienced and customer-focused professional to take on a front-of-house role, responsible for ensuring a responsive, seamless, and informative experience throughout the repair journey.
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Key Responsibilities
Manage the end-to-end customer repair cycle, including booking, updates, and serving as the main point of contact.
Liaise with key internal functions, external suppliers, and assessors.
Maintain accurate records in our repair management software.
Promote a strong service culture by responding effectively to customer needs and supporting team operations.
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Requirements
* Minimum 3 years' experience in a customer service-oriented environment, collision/automotive experience highly desirable.
* Demonstrated ability to deliver professional and efficient service to customers, suppliers, and other stakeholders.
* Strong capability in handling customer care and complaint resolution.
* Proficient in Microsoft Office and Cloud-Based Management Systems.
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What We Offer
Excellent communication and interpersonal skills.
A can-do attitude and ownership mindset.
Strong multi-tasking, time management, and prioritisation abilities.
Motivation to grow, upskill, and be a top performer in your profession.
Best-in-industry pay and performance incentive programs.
A genuine commitment to your skills development and career progression.
A strong workplace culture built on teamwork and respect.
Long-term job security and opportunities for growth.