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Support engineer l3

Sydney
Xptsoftware
Support Engineer
Posted: 13 June
Offer description

Must Have Skills

5+ years of experience in DNS operations/support, with at least 2–3 years at L3 level.

Strong hands‐on experience with BIND (open‐source DNS).

* DNS protocol internals
* Authoritative vs Recursive DNS
* TTL, caching behavior, and query resolution flow
* TCP/IP, UDP
* Latency and routing behavior
* Linux/Unix system administration
* Networking fundamentals (TCP/IP, UDP, latency, routing behavior)

Nice To Have Skills

* Anycast DNS deployments
* Exposure to other DNS software: Unbound, PowerDNS, Knot DNS
* Automation and scripting (Shell, Python, Ansible)
* ITIL processes (Incident, Problem, Change Management experience)

Monitoring Tools

* Prometheus, Grafana, Nagios, Zabbix
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