General Manager - Business Growth and Operations
Join to apply for the General Manager - Business Growth and Operations role at TMS (APAC Region)
General Manager - Business Growth and Operations
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Join to apply for the General Manager - Business Growth and Operations role at TMS (APAC Region)
Company Name: TMS Global Australia Pty.
Position Type: Full-Time
Reports to: Managing Director
Location: Remote/Hybrid. Applicants must have the right to work and be based in Australia
About Tms
TMS is a global leader in ground transportation management, logistics, mobility, and venue solutions, specializing in delivering top-tier services for the world's most complex events with confidence and integrity, with operations and employees located across the world. TMS values a combination of experience, knowledge, fresh ideas, and innovative thinking. At TMS, you're always encouraged to " Think Outside the Bus ." We have been operating for over 30 years' and delivered thousands of events worldwide, to name a few of our mega events - Olympic Winter Games 2002 & 2010, Olympic Summer Games 2012, Commonwealth Games 2014 & 2018, FIFA World Cup Qatar 2022 and FIFA Club World Cup USA 2025.
TMS Australia are the masters of creating passenger journey at events, who plan, coordinate, integrate and deliver all modes of transport including last mile services. TMS provide services through consulting, project management and operational delivery at all stages of an event. Supported by our service-first mindset and technology integration, our mission is to move people safely and reliably while delivering a personal and positive experience that aligns with our client's goals.
Position Overview
We are seeking a strategic, innovative, and collaborative General Manager – Business Growth & Operations to join our senior leadership team. This is a pivotal role overseeing business development, project management, and operational delivery for a portfolio of high-profile major events, conferences, and international sports tournaments across Australia.
As a key leader, you will drive commercial growth, elevate operational excellence, and strengthen strategic partnerships. Your focus will be on scaling our national event footprint, optimizing resource planning, and leading cross-functional teams to deliver seamless end-to-end event execution.
Key Responsibilities
Business Development (30%)
* Build strategic business development opportunities through sales and marketing campaigns
* Lead the company's bid preparation and submissions, sourcing other SME resources where relevant
* Represent the company at industry events, conferences and association functions
* Maintain a CRM system and sales pipeline though use of cloud-based software
* Review and monitor public tender opportunities through various online portals
* Develop supporting materials such as case studies, referrals, capability statements and industry related articles of interests
* Provide reports to management on potential and confirmed opportunities
Project Management/ Operational Delivery (70%)
* Develop, coordinate and implement end-to-end ground transport operations at events that may include operating plans, traffic management plans, risk management, communication plans, contingency plans and other supporting documentation that meets all compliance requirements
* Manage and ensure all Workplace, Health & Safety polices are implemented and adhered to
* Ensure at all times any NHVL compliance requirements such as Chain of Responsibility (COR) is adhered to and implemented throughout the planning and delivery of services
* Build and maintain strong relationships with clients, suppliers, staff and contractors
* Engage preferred suppliers and sub-contractors to support the delivery of the services
* Accurate fortnightly reporting of progress, risks and issues and opportunities
* Commercial management of projects (i.e. budgets, P&L statements and reconciliations)
* Work with the Accounts department to ensure all revenue and suppliers are paid in a timely manner
* Travel within Australia and the South-East Asia region to conduct meetings, site visits and deliver the event
Skills And Knowledge
* Excellent knowledge of the passenger transport industry in one or more of the following areas (Bus, Coach, Chauffeur, Taxi, Rail, Fleet, etc.)
* Executive level understanding of transport specific software such as scheduling and dispatch systems, vehicle tracking and passenger count software
* Strong leader who embraces a positive and engaging team culture, a relationship builder
* Ability to juggle conflicting priorities and deliverables while supporting the team with their assignments and workload
* Excellent client management who ensures their priorities are delivered
* Empathetic to culturally diverse audiences
* Attend meetings (remotely and onsite) representing TMS AUS with suppliers, clients and stakeholders
* Represent TMS individually and through your team in a professional manner at all times whether in person or online
* Ability to work independently and remotely, more than often online
* Respond to and send communications via email, phone, online meetings in a timely manner
* Maintain a record of all your hours of work and tasks performed by completing documentation to assign relevant hours to a specific project
* Maintain all documentation in company files and folders online and in shared folders
* Flexibility in working hours – no two days are the same. Be willing to work flexible and extended hours throughout the event period
* Willing to travel interstate and overseas (occasionally) therefore have a valid passport
* Have a current and full car driving license
Qualifications And Experience
* University degree or equivalent professional experience
* Proficient in English (written and oral)
* Must have the right to work within Australia (prior to applying for the role)
* Preferably 8-10 years of progressive responsibilities and work-related experience, and any combination of education and training, which provide the required knowledge, skills and abilities to perform the essential functions of the job, combined with demonstrated professional growth and achievement
* Previous involvement in complex event operations, preferably at FIFA World Cup or Olympics scale or equivalent
* Experience of working in International and Australia major events, preferably within a transport, venue or logistics capacity
* Advanced skills in writing proposals, operational plans and post event reporting
* Excellent skills in project based financial budgets and reconciliations
* Strong business and commercial acumen and transport language
* Advanced working knowledge of Microsoft Office 365 software
* Experience of Project Management and CRM software
* Experience of presenting proposals to prospective clients (in person and/or remotely)
The employee's responsibilities reflect current needs and requirements of the Company as at the date of issuing this position description. However, the services that the employee is required to provide to the Company may change over time as circumstances dictate.
TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Events Services
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