Work for a Top Delivery Partner
- A competitive salary package based on skills and experience
- Continuous support throughout from a committed and friendly team
**Company overview**
BSA is a comprehensive technical services contracting company that has successful long-term relationships with our clients, founded upon a commitment to provide innovative, flexible solutions and a culture that promotes continuous improvement.
Our clients and their customers benefit from BSA's highly skilled, experienced resources and a responsive Executive Management Team, sharing the same objectives and ensuring a consistent approach, with safety remaining central to every action performed.
At BSA, we care about people and the environment. We acknowledge our environmental, social and community obligations, and this contributes to an ongoing focus on safety and sustainability.
BSA's geographic footprint stretches across 24 locations Australia-wide and growing.
**Position overview**
The Internal Workforce Technician is responsible for carrying out field related activity in accordance with the project requirements, this will include service installation and fault repair across a range of nbn technologies; FTTN, FTTP, FTTC, HFC based on your skills and accreditations. We take pride in our delivery of Health and Safety, quality of workmanship and providing a great customer experience to get it right the first time and these will be key aspects of the role.
**Position responsibilities**
- Responsible for the health and safety adherence and BSA requirements for the field operation
- Follow company and customer health and safety requirements and procedures including the relevant management plan for the project
- Assess risks and ensure risk management and minimisation activities are completed before commencement of any customer appointment.
- Recognise trends and support safety development and improvements
- Take reasonable care to prevent injuries to self and others
- Ensure hazards and incidents are reported immediately to the customer and relevant field supervisor
- Complete service installation and fault repairs over a range of nbn technologies; FTTN, FTTP, FTTC, HFC (Based on skills and accreditations)
- Use correct equipment and PPE in compliance with manufacturers requirements
- Attend and resolve customer complaints in a timely manner as requested by field supervisors or support staff within the business
- Accountability for your vehicle (Servicing/maintenance) and ensure it is kept in a clean and professional manner in line with company policies
- Accountability for your tools and equipment, including ensuring that they are maintained/calibrated in line with Company policy
- Keep up to date with changes to SWMS, SWIs and process documents that will be shared internally
- Manage each ticket of work through the systems provided ensuring that all relevant information is captured and provided.
- Ticket management/Invoicing - Ensure that all workorders have been submitted correctly, and completed to the scope of works inclusive of required information and artefacts.
- Delivery of key KPIs across the scope of your role
- Support in delivering a customer experience that exceeds client expectations
- Liaise with the WOC team for updates on work orders and any field support they may require
- Provide customer education on products installed
- Support other duties related to field activity both externally and internally as required
**Specific Workplace, Health, Safety & Environment Responsibilities**
- Support and promote a safe workplace for workers and the public.
- Report all incidents/accidents to their Supervisor.
- Participate and cooperate with inspections and audits.
- Taking reasonable care of their own health and safety.
- Taking reasonable care that their conduct does not adversely affect others.
- Complying with instruction, as far as they are reasonably able.
- Cooperating with reasonable notified policies and procedures.
**Qualifications**
- Drivers Licence
- White Card
- Licences, tickets and other qualifications as required by the BSA training matrix
**Skills and Attributes**
- Technical knowledge in relevant field
- A proactive mindset, with a strong customer service background
- Ability to liaise with a variety of stakeholders in a professional and timely manner
- High level of personal responsibility & self-management
- Willingness to take ownership and responsibility for allocated tasks.
- Strong interpersonal and communication (written and oral) skills.
- Previous experience in a client facing management role would be ideal
- Passionate, energetic with a strength in problem solving
- Excellent customer service skills
- Excellent organisational and time management skills
- Accessible and approachable to other parties
- Able to think outside the box; appreciate problems; identify, assess and implement solutions
- Ability to work autonomously