Job Description
We are seeking a Customer Advocate to represent our brand across various social media platforms.
The ideal candidate will possess excellent communication skills, adaptability, and resilience to succeed in a fast-paced business environment.
This dynamic role requires the ability to handle multiple inquiries simultaneously, while maintaining a unified brand tone.
Key Responsibilities
* Provide exceptional customer support for various issues and general inquiries across our social media channels.
* Detect and escalate potential brand risks to ensure prompt resolution.
* Communicate effectively with customers through multiple platforms, including Facebook, Twitter, Instagram, and others.
* Develop creative solutions to address customer concerns and provide tailored support.
* Escalate complex issues and assist in identifying solutions to resolve complaints efficiently.
Requirements
* Excellent written and verbal communication skills.
* A positive attitude and team player mindset.
* Interest in social media and understanding of different social channels.
* Confident multitasking on a computer.
* Strong focus on customer service.