Delivering exceptional outcomes in a complex environment requires a strategic approach and effective teamwork. As a leader in our organization, you will play a critical role in driving results and ensuring the success of your team.
The Team Leader Scams - General Investigations is responsible for providing and supporting a large team across a 24/7 roster. Your key to success will be ensuring team members are engaged, motivated, and have a positive work environment to perform at their best.
**Key Responsibilities include:**
Preparing weekly workload and resourcing plan forecasts and attending departmental weekly planning cycle meetings to discuss with Senior Manager and other Team Managers.
Managing and prioritizing workflow to ensure service levels are achieved and urgent cases escalated.
You'll report to Manager Fraud Operations and work in collaboration with a highly experienced peer. You'll be responsible for a mid-sized team all based in Bendigo. Weekend and after-hours work may be a requirement of the role.
**Required Skills and Qualifications:**
Experience in an Investigative / Fraud discipline.
Experience in an analytical role or similar.
Previous experience in a customer service focused role.
Proven experience in Active Ops Workware (or similar tool) planning and understanding of the methodologies.
Flexible work attitude in respect to undertaking a variety of tasks within tight time-frames and the ability to work both as part of a team and individually in a busy operational environment.
Positive attitude with supportive and collaborative approach in a team environment.
Ability to establish strong internal and external stakeholders working relationships.
**Benefits:**
Our organization offers a range of benefits including real benefits, work-life balance, and flexibility. We're committed to helping you take your learning to the next level with on-the-job training and external development opportunities.
**Why Choose Us?:**
We're an organization with a rich history and a bright future. If you're excited to be part of a team that's dedicated to delivering exceptional outcomes, then this could be the role for you.