Job highlights
Full time
Newcastle West, New South Wales, Australia
Technical Services - Supervisor Admin or Technical
Job ID
JR105379
Closing date
01/02/2026
Last Updated
11/01/2026
Advancing careers. Advancing everyday life.
Glencore is committed to providing an environment that adheres to the Respect at Work Legislation.
ServiceNow Business Systems Analyst will support the Business by:
Responsible for the support and administration of ServiceNow, managed and supported by IT&S.
Provide support to all users of ServiceNow, including the IT&S Team and other business support teams
Monitor and maintain performance of the ServiceNow and any dependent applications, services and integrations
Develop and maintain technical documentation for the applications as mentioned above
Ensure requirements for ServiceNow platform enhancements and service management processes are accurately captured, communicated and delivered
Act as a critical liaison between business stakeholders, the IT&S Team and the IT&S ServiceNow development team
Identify opportunities for process improvements and automation within the IT Service Management lifecycle using ServiceNow
Driving agreed roadmap, initiatives and projects to achieve the set objectives
Technology lead for ServiceNow initiatives
Be the voice for driving innovations
Qualifications and Experience:
Essential:
Proven experience as a Business Analyst in IT service management, preferably with hands-on experience in ServiceNow implementations or support
Strong understanding of ITIL framework and IT service management processes
Excellent analytical, problem-solving, and communication skills
Experience with process mapping and workflow documentation tools.
Ability to translate complex business needs into clear functional requirements.
Familiarity with ServiceNow modules such as Incident Management, Change Management, Problem Management, Asset Management, or CMDB is required
Manages time and personal schedule to achieve objectives
Adapts to tight deadlines and pressure situations
Identifies opportunities for improving business processes
Determines what needs to be done and initiates appropriate action
Demonstrated experience in managing stakeholders – both internal and external
Ability to develop relationships within all levels of the organisation
Well-developed organisational, interpersonal and communication skills
Project management and problem-solving skills
Solutions & value focussed
Seeks out challenges and is self-motivated to improve skills
Thrives on being part of a dynamic team and delivering solutions
Tertiary qualification in IT/IS
Desirable:
Experience with Agile or Scrum methodologies
Mining industry experience
Skills and Abilities:
ServiceNow modules: Incident, Request, Change, Problem, Asset and CMDB
"Automation First" mindset
Process Improvement orientation
Efficient communicator to all levels
Collaboration and Teamwork
Attention to detail
Adaptability and Flexibility
Glencore provides unrivalled career and development prospects, great communities and the opportunity to work with leaders in your field.