Job Title
Systems Support Analyst
Location
Gateway Office Park, Ground Floor, Building 5, 747 Lytton Rd Murarrie QLD 4172
Reporting To
Senior Business Analyst
Job Summary
Become the first point of contact for all technical issues across the business. Analyse data to improve and update business systems and investigating problems and project management to evolve existing products and help launch new product enhancements.
Key Responsibilities
* Manage technical queries and issues raised by the business, providing level 1 support and issue resolution.
* Involvement in CRM configuration and administration.
* Liaise with technology partners to help troubleshoot issues and investigate tickets.
* Analyse large data sets to help solve problems, identify trends and patterns in data and to work on data related enhancements.
* Point of contact for the business for specified product areas.
* As you progress, you will be involved in projects across the business.
Key Requirements
Knowledge and experience
* Experience of data handling in a high-quality environment
* Interest in data analysis and data related problem solving.
* Proven delivery to defined targets and deadlines.
* Knowledge of subscription services (not essential)
* Experience of working in a growing business
* Understanding and experience in adhering to information security requirements
* Experience providing Level 1 technical support or problem solving technical issues
Qualifications And Skills
* A degree (or equivalent)
* Proficient in Microsoft Office; Excel to advanced level including pivot tables, V look ups etc.
* Knowledge of CRM systems (desirable)
* Excellent communication skills, with the ability to talk to and present to a range of audiences.
* Accuracy and attention to detail
* The ability to work under pressure on multiple projects in a timely way.
* A passion for creating solutions with a positive attitude to change
* Excellent analytical skills and an informed, evidence-based approach
* A strong interest in business and product development
* A good understanding of information technology
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