Job Title: Library Operations and Customer Experience Lead
Job Summary: We are seeking a skilled professional to lead our library operations and customer experience programs.
Key Responsibilities:
* Develop and implement a customer-centric approach across Sunshine Coast Libraries, ensuring excellent service delivery and high-quality experiences for all customers.
* Lead region-wide strategic projects, partnerships, and service redesign initiatives, leveraging best practices to drive efficiency and innovation.
* Manage budgets and assets, overseeing operational priorities to ensure sustainability and effectiveness.
* Champion accessibility and innovation in library services, fostering inclusive and engaging experiences for diverse communities.
* Support the development of library staff through succession planning and professional development opportunities.
About Us: Our organization is committed to collaborating with the community to achieve sustainable outcomes, enhance lifestyle, and create award-winning places. If you share our passion for making a positive impact, join our team and contribute to shaping the future.