Job Title:
Bakery Manager
----------------------------------- About the Role:
We are seeking a highly skilled Bakery Manager to lead our team and drive sales and profitability while ensuring the highest quality cakes, a warm and welcoming environment, and superior service are consistently provided to our guests. The ideal candidate will be able to prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
----------------------------------- Key Responsibilities:
- Prioritize the guest experience and model superior guest engagement
- Foster a positive work environment and recruit top talent
- Engage with team members to gain insight into workload and progress and address any challenges
- Provide continuous coaching and follow up to develop team and manage performance
- Maintain hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate
- Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits
- Manage special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries
- Create and communicate weekly sales productivity goals, cake production plan, and team schedule, and adjust bakery coverage based on changing business trends
- Ensure NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures
- Manage all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability
----------------------------------- Requirements:
- High school diploma or GED; post-secondary education is a plus
- 1-3 years of leadership experience managing teams, business operations, and the guest experience in the retail, hospitality, or food service industries
- Demonstrated success in hiring and developing teams, creating a superior service environment, and achieving financial objectives
- Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs
- Foodservice safety training certificate (or required to obtain within 30 days of employment)
- Basic proficiency in Microsoft Word, Excel, and Outlook, with comfort in learning new technologies
----------------------------------- Work Environment:
The role requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
----------------------------------- Culture:
Our company values servant's heart, spirit of a champion, and genuine connections. We strive to bring joy to our guests and our communities, making every celebration sweeter.