Introduction
At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. Every day we support claims, manage recovery, and improve processes, working as a fast‐paced team of empathetic experts and outcomes drivers.
Overview
Gallagher Bassett (GB) is Australia and New Zealand's premier third‐party claims administrator, part of the global group Arthur J Gallagher & Co. Life at GB is social, engaging, and deeply rewarding, with a culture underpinned by the Gallagher Way.
The Opportunity
As the Return to Work Specialist you will support the NT Claims teams with strategic return‐to‐work, recovery and independence advice, working closely with internal and external stakeholders to triage claims risk, manage complex cases, educate staff, enhance injury management planning and conduct face‐to‐face interventions.
How You'll Make an Impact
* Support customers and clients with recovery and return‐to‐work, undertaking virtual and in‐person return‐to‐work and treater conference visits.
* Support case management of injury recovery with regular face‐to‐face claim conferences and proactive identification of psychosocial factors impacting recovery.
* Develop and support strategic return‐to‐work and recovery solutions, and coach teams in continuous improvement and best‐practice claims management.
* Collaborate with internal and external stakeholders, medical professionals and Vocational Rehabilitation Providers throughout the recovery journey to support work‐return outcomes.
* Identify and administer opportunities for education, benefits of services and other rehabilitation and vocational support to create a positive impact on return‐to‐work outcomes.
* Educate and inform stakeholders on the return‐to‐work process and legislative requirements.
About You
* Previous experience and/or qualifications in injury rehabilitation, social work, vocational counselling or allied health.
* Ability to work in a sensitive environment with compassion and professionalism.
* Highly developed communication skills, with the ability to engage and influence at all levels of an organisation.
* Exceptional time management and organisational skills.
* A strategic mindset and approach to work.
* A strong sense of team and collaboration.
* A resilient attitude.
* Current Australian driver's licence (full).
Compensation and Benefits
On top of a competitive salary, you will join great teams and exciting career opportunities, and receive a wide range of benefits.
Below are the minimum core benefits you'll receive, depending on your job level:
* 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
* Novated leasing opportunities
* Two paid volunteer days annually
* Health insurance discounts with our group insurance plan
* Employee stock purchase programme
* Paid parental leave
Other benefits include:
* Flexible and hybrid work arrangements
* Mental health and wellbeing support for you and immediate family members
* Employee recognition awards and service milestone recognitions
* Peer support programme
* Annual flu vaccinations
* Access to Reward Gateway – discount offers at over 350 retailers
* And more...
We Value Inclusion and Diversity
Inclusion and diversity is a core part of our business. For over 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. We embrace employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. Inclusion is a conscious commitment and diversity a vital strength.
Equal Employment Opportunity
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender, sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‐employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person, unless the accommodation would impose an undue hardship on the operation of our business.
To be considered for this opportunity you must have the right to live and work in Australia.
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