As a Mental Health Support Worker with an NDIS provider, you will play a vital role in assisting participants with mental health challenges to lead fulfilling and independent lives. You will provide person-centered support tailored to their unique needs, helping them achieve their NDIS goals while fostering emotional well-being and social inclusion.
Key Responsibilities
Participant Support:
* Provide emotional and practical support to NDIS participants with mental health conditions.
* Assist with daily living activities, including personal care, meal preparation, and household tasks as required.
* Implement and follow individualized support plans in collaboration with participants and their support networks.
* Encourage independence, social engagement, and participation in community activities.
Mental Health & Well-being:
* Support participants in managing their mental health through coping strategies, emotional regulation, and crisis de-escalation techniques.
* Manage complex behaviours, including self-harm, and de-escalate property damage, managing PRN medications, and all documentation.
* Monitor participants' well-being and report any concerns to relevant professionals.
* Provide companionship, motivation, and positive reinforcement to enhance self-esteem and confidence.
Collaboration & Communication:
* Work closely with families, caregivers, therapists, and healthcare professionals to ensure holistic care.
* Maintain accurate records of support provided, incidents, and participant progress in line with NDIS compliance requirements.
* Advocate for participants' rights and ensure their voices are heard in decision-making.
Workplace & Safety Compliance:
* Adhere to NDIS Code of Conduct and organizational policies.
* Follow workplace health and safety protocols to ensure a safe environment for participants and staff.
* Recognize and respond appropriately to signs of distress, self-harm, or crisis situations.
Key Requirements
Essential:
* Certificate III, IV, or Diploma in Mental Health, Community Services, Disability Support, or a related field.
* Experience supporting individuals with mental health challenges or psychosocial disabilities.
* Understanding of trauma-informed care and person-centered approaches.
* Strong communication, interpersonal, and problem-solving skills.
* Ability to work independently and as part of a team.
* Valid First Aid & CPR certification.
* NDIS Worker Screening Check & Working with Children Check
* Experience supporting non-verbal individuals.
* Minimum 2 years of experience with complex behaviours
* Experience with working with self-harm behaviours
* Experience with property damage and reporting
* Australian Driver's License and access to a reliable vehicle (preferred).
Desirable:
* Experience working within the NDIS framework.
* Training in de-escalation techniques and crisis intervention.
* Multilingual skills or experience working with culturally diverse communities.
Duties May Include:
* Social & Community Participation
* Personal Care – Including showering and dressing
* Household Tasks/Chores
* Skill Development – Shopping and cooking
* Transport – Assisting with appointments and outings
* Achieving Participants' Goals and Aspirations
* Working with Another Staff Member (if required)
* Managing Documentation – Shift notes, incident reports, and compliance records, medication documenation.
* Engaging in Outdoor Activities – Bush walks, visits to animal parks, and other recreational activities, connecting with Mother Nature out in the community, and video games such as Minecraft.
Shift Timings:
* Morning Shift: 8:00 AM – 2:00 PM or 06:00 am - 2:00 pm
* Afternoon Shift: 2:00 PM – 08:00 PM or 2:00 pm - 10:00 pm
* Night Sleepover Shift: 08:00 PM – 08:00 AM
* Active Night Shift: 10:00 PM – 06:00 AM
Required Licenses & Certifications:
* Working With Children Check
* Driver's License – Full/Current
* NDIS Orientation Modules
* NDIS Work-Related Qualification Certificates (Cert III or IV)
* NDIS Worker Screening Check
* Manual Handling Certificate
* First Aid & CPR Certification
* VEVO Check / Citizenship Certificate
* Flexibility to Attend 8+ Hour Shifts
* NDIS Worker Orientation Module
* Infection Control Certificate
* Medication Training
* Epilepsy First Aid Certificate
* Updated Resume