We are seeking a Student Support Officer to join Faculty Operations, Faculty of Business and Law.
The Student Support Officer is responsible for ensuring students are supported throughout their higher education lifecycle. You will engage with students in different mediums and platforms, varying from face‐to‐face consultations, phone calls, emails, and events. The role provides direction and advice on QUT's Manual of Policies and Procedures (MOPP) specifically around Learning and Teaching policies and helps students navigate their way through our procedures when enquiring or applying for online applications around their enrolment, course progression and concessions. The faculty prides itself on a caring and welcoming approach to a diverse client group including students, staff, and other university divisions and departments. The appointee will work in a client‐service focused team environment providing administration and support to key stakeholders in a busy environment.
We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.
About us
QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.
What you need to succeed
* Completion of a degree or an equivalent combination of relevant experience and/or education/training.
* Demonstrated ability to provide a high standard of professional client service in a busy client‐orientated environment, including the ability to prioritise work, meet deadlines and balance competing demands.
* Demonstrated ability to work effectively in a team environment and adapt to changing needs.
* Good written and oral communication skills with a high degree of accuracy and attention to detail.
* Interpersonal skills which demonstrate the ability to liaise effectively with and provide excellent service to a diverse range of people in a professional manner while maintaining confidentiality.
* Demonstrated ability to use intermediate functions of office technology software applications including Microsoft Office, e‐mail, student/client management systems, social media and databases.
Life at QUT
We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers a supportive and inclusive workplace. As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.
We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations and gender identities, and those living with disabilities to apply for positions at QUT. At QUT, diversity is not just embraced—it's celebrated. See our commitment.
How to Apply
Find out more about this position and submit your application by clicking "Apply" or the link below.
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* Start your application by clicking the "begin" button.
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