Job Summary: "> We are seeking a proactive and detail-oriented Support Analyst to join our IT team. The ideal candidate will have strong foundational knowledge of IT infrastructure, excellent customer service skills, and the ability to work effectively in a fast-paced environment. "> About the Role: "> This role focuses on Tier 2 monitoring and support across enterprise infrastructure, including Windows, Linux, Citrix, IIS, and Middleware environments. The successful candidate will be responsible for providing proactive and predictive monitoring and issue resolution for servers, storage, software, and batch job flows. "> Main Responsibilities: ">