Travel consultant: accommodation - fcm - south bank, qld (brisbane)

Job no: ******

Brand: FCM

Work type: Full time, Hybrid

Location: Queensland

Categories: Sales and Customer Service

FCM Corporate Travel Consultant - Accommodation. In this role you will manage emergency accommodation bookings for a national insurance company. You'll be someone who loves to connect with customers and can show compassion and empathy in times of need.

As a Corporate Travel Consultant, you will:

• Manage emergency accommodation bookings for clients nationwide.
• Provide clear options and compassionate support to customers in distress.
• Maintain accurate booking records and communicate effectively with service providers.
• Adhere to company policies and industry best practices in client service.

• Robust verbal and written communication with an ability to listen carefully, demonstrate empathy, and deliver clear options.
• Experience in a customer service role.
• Ability to quickly learn and adapt to new systems.
• Strong time management skills and professionalism.
• Multitasking and prioritisation skills to meet deadlines and customer expectations in a fast-paced environment.
• High attention to detail.
• Can do attitude.

• Minimum of 1-year travel consulting experience.
• Desirable: Experience in Leisure or Corporate Travel Management.
• Desirable: Experience with Global Distribution System (GDS) - Sabre.

• 1st Year OTE $80,000 (comprising $55,000 base + uncapped monthly incentive) + super.
• Training wage guarantee of $75,000 pa + super for your first 6 months.

• Culture: Inclusive company with a certified Great Place To Work Australia.
• Development: Individualised Learning & Development pathway options and access to LinkedIn Learning.
• Exclusive Staff Discounts via employee portal, including retailers, health and wellness, financial planning advice, employee share plan.
• Travel Discounts for family and friends.
• Career opportunities across a network of brands and businesses, prospects for internal promotion.
• Corporate Health Discounts with BUPA, access to internal gym.
• Mental Health support and Employee Assistance Program.
• Social: Regular awards nights, team building, industry events, and international conferences.
• Corporate Social Responsibility program with charitable giving, volunteering, and fundraising.
• Paid parental and volunteer leave.
• Sustainability initiatives to protect the environment.
• Workplace Reconciliation: commitment to Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave.

FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability.