Business System Coordinator Job Summary
This is a contract position for a Business System Coordinator to lead and implement key change initiatives within the Insurance Business Unit. The successful candidate will have experience working as a Business Analyst/Systems Analyst/Change Analyst with a good understanding of vendor management.
* Develop business requirements for all communication packages processed by print communication vendors and scanning and imaging vendors.
* Deliver governance support for relevant systems governance groups, including vendor management and internal governance.
* Support implementation of new system processes and improvements to current system processes to minimize Agent workload and ensure audit and legislative requirements are met.
* Liaise with others within the Insurance Business Unit, within network, to develop business requirements into communication packages for employers, injured workers, and providers.
* Identify stakeholders and make recommendations regarding their involvement/influence on project outcomes.
* Determine the best approach to implement new change and make recommendations accordingly.
* Undertake the role of Business Analyst and/or Change Manager interchangeably with the purpose of leading the business through transformation.
* Undertake quality audits, SLA assessments, and support for incident management relating to communications and scanning and imaging.
* Work as part of a broader team in delivering systems for insurance interactions and provide mentoring support for other team members.
* Adhere to all company policies and procedures and any legislative requirements relevant to this position.