RECEPTIONIST
Full-Time
Location: Caulfield North VIC
Benefits
* Join a safe & inclusive workplace; we have an active Ally Network & Diversity Council
* Stay on top of your physical and mental health with the Virtus Wellness Program
* Realise your career ambitions through our leadership development program
* Take advantage of salary sacrifice options for vehicles
About us
Melbourne IVF is a leading provider of IVF related fertility treatment in Victoria and is at the forefront of IVF technology around the world. We are passionate about caring for people and providing innovative fertility services and cutting edge research to ensure that we are well resourced to cater for all patients needs. It is the ideal place to truly enhance your career with a knowledge-rich, creative and stimulating environment.
The opportunity
Often the first point of contact for Melbourne IVF our receptionists provide a professional, organised, welcoming and compassionate approach.
As a receptionist you will be responsible for performing reception and administrative activities at the front desk reception area and telephone reception duties in the call centre.
We currently have the opportunity for full time receptionist to join our Caulfield North team, however successful applicants may be required to work at our network clinics located throughout Victoria when required.
Responsibilities
* Efficiently support our patients, staff and internal and external customers with their enquiries ensuring all telephone calls/enquiries are handled effectively and documented and followed up.
* Registering clients in our patient database and booking of clinic appointments as required.
* Effective liaison with other departments within Melbourne IVF, fertility specialists and medical secretaries.
Requirements
* Year 12 or equivalent; or a demonstrated ability to absorb and learn new information
* High level of organisational and time management skills
* Ability to show empathy and understanding to patients and staff
* Ability to maintain strict patient confidentiality
* Receptionist experience preferably in the IVF or healthcare setting
* Customer service experience working with a diverse client base
* Excellent written and verbal communication skills
* Sound interpersonal skills including the ability to negotiate
* Demonstrated problem solving ability
* Proficient in the use of Word and Excel and the ability to master a patient database
* Proactive and self-motivated with an ability to work both independently and as part of a team
* Demonstrated ability to effectively manage multiple tasks and work well under pressure
* Strong work ethic with excellent attention to detail
* Able to work both collaboratively within a team and independently.
#J-18808-Ljbffr