About The Company
This Federal Government agency works to deliver programs and services that support people with disability and their families, aiming to improve access, engagement, and outcomes across Australia. The agency collaborates closely with communities, service providers, and government stakeholders to implement initiatives that enhance social inclusion, wellbeing, and equity.
About The Role
The Performance, Quality and National Workload Management Branch helps ensure participants have a consistent, high-quality experience. The branch reviews operational activities, identifies trends and issues, and shares insights to improve performance and quality.
The role also supports staff capability by providing guidance, learning resources, and practice advice to strengthen performance across the Agency.
Key Responsibilities
* Review operational files to check quality, compliance, and correct processes.
* Provide clear, evidence-based written assessments and recommendations.
* Record outcomes accurately following privacy and data policies.
* Identify risks to participants or the Agency and take appropriate action.
* Analyse data to identify trends and best practices.
* Assist in implementing improvements that support branch and Agency goals.
* Support and mentor team members to improve skills and quality outcomes.
You Must Have
* Ability to analyse qualitative and quantitative information.
* Strong written communication and accurate data recording.
* Work independently and as part of a team, making sound decisions.
* Able to assess complex issues and reach logical conclusions.
* Adaptable to changing priorities and capable of managing multiple tasks.
* Uses feedback constructively and takes responsibility for improving skills and performance.
Benefits
* ASAP start (pending Federal Police Clearance)
* Assignment end date: 31st December 2026 with potential extension
* Location: Townville, Robina, Newcastle, and Adelaide
* $55.26 hourly + Super
How to apply
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace. Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
Please note the successful candidate for the role must hold Australian Citizenship.
Application closes on the 11TH March 2026
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