PERA is a retailer of luggage, backpacks, wallets, handbags and travel accessories.
With an extensive online shop and over 29 stores across Australia, it is an independent specialist retailer with the world's best and most trusted brands, such as ACE, American Tourister, BRIC'S, Delsey, Echolac, Hedgren, High Sierra, Lojel, Pierre Cardin, Samsonite, Tosca, Thule, and Victorinox to name a few.
Responsibilities:
* Manage all store functions including staffing, scheduling, training, inventory, visual presentation, customer service, point-of-sale, and overall store operations
* Perform proactive and professional sales services to customers
* Lead, motivate, train and coach the store team for optimizing sales performance and achieving sales goals
* Manage store operations and stock inventory
* Dealing with Head Office emails and producing weekly reports on sales
* Work closely with marketing, merchandising, and other internal teams for store activities, sales promotions, seasonal launches, etc.
* Responsible for organizing staff rosters (monthly)
* Interviewing new staff & submitting appraisals to Head Office
Requirements:
* Tertiary education or above
* At least 5 years of Bags and Luggage experience with at least 2 years in managing a store independently as well as indirect sales or service experience in a retail store
* Customer-oriented and able to drive amazing customer services
* Strong leadership skills, interpersonal and people management skills
* Adaptive to change and good problem-solving skills
* Strong commercial & marketing sense and good analytical and numeric skills