Join to apply for the Member Service Optimisation Officer role at The Royal Australian & New Zealand College of Radiologists (RANZCR)1 week ago Be among the first 25 applicantsJoin to apply for the Member Service Optimisation Officer role at The Royal Australian & New Zealand College of Radiologists (RANZCR)Job Type: Full TimeLocation: Sydney NSWJob Category: MarketingThe Royal Australian and New Zealand College of Radiologists (RANZCR) is a non-profit peak body for advancing patient care in the clinical radiology and radiation oncology fields across Australia, New Zealand and Singapore.About The CultureOur evidence-based culture focuses on best practice outcomes for patients and equity of access to high quality care, underpinned by an attitude of compassion and empathy. The College’s values include acting with integrity, holding ourselves accountable and leading the way with innovative practices.As an organisation we are committed to diversity and inclusion, and to the training and professional development of our people.Some of the benefits we offer for all our team members are:Flexibility – we offer a hybrid work arrangement between home and office along with flexible starting and finishing times;Development – we have set a standard of constant and ongoing development throughout the organisation;Health and Wellness activities – we offer a confidential and free Employee Assistance Program for all employees, along with various social and wellbeing activities throughout the year;Rostered Days Off - available throughout the year;Additional paid leave days during our end of year shutdown period;Paid Parental Leave.About The CollegeRANZCR is committed to improving health outcomes for all, by educating and supporting clinical radiologists and radiation oncologists. RANZCR is dedicated to setting standards, professional training, assessment and accreditation, and advocating access to quality care in both professions to create healthier communities. We are a membership organisation led by clinicians who are elected, across Australia, New Zealand and Singapore.RANZCR creates a positive impact by driving change, focusing on the professional development of its members and advancing best practice health policy and advocacy, to enable better patient outcomes. RANZCR members are critical to health services: radiation oncology is a vital component in the treatment of cancer; clinical radiology is central to the diagnosis and treatment of disease and injury.For more information about us, our benefits or other roles, take a look at https://www.ranzcr.com/college/about/careers-at-ranzcr .Job DescriptionWe are seeking a Member Service Optimisation Officer on a Full Time permanent basis.The Member Service Optimisation Officer is responsible for improving the efficiency, quality, and effectiveness of member services operations while also handling frontline member inquiries via phone and email. This role focuses on streamlining workflows, enhancing service processes, and ensuring a seamless, high-quality experience for RANZCR members.By analysing service performance, member feedback, and operational workflows, the Member Service Optimisation Officer plays a key role in optimising frontline service delivery, managing member inquiries, and driving continuous improvements within the Member Services team.The key duties and responsibilities may include, but not limited to:Member Inquiry Management (Frontline Support – Phone & Email)Process Optimisation & Service ImprovementsService Performance Monitoring and ReportingSharePoint Management & Process OptimisationAdministrative Support & Strategic Project CoordinationDesired Skills And ExperienceExperience in customer service, membership services, or service optimisation within an association or professional body.Strong phone and email communication skills, with the ability to provide clear and professional member support.Knowledge of CRM systems (e.g., Microsoft Dynamics, Salesforce) and workflow automation.Strong analytical and problem-solving skills, with the ability to use data to drive service improvements.Ability to develop and refine SOPs, ensuring efficiency and consistency in member interactions.Excellent stakeholder engagement skills, with the ability to liaise between IT, CRM, and frontline teams.Strong organisational skills and the ability to manage multiple service enhancement projects.High attention to detail, ensuring accuracy in service delivery and process changes.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHigher EducationReferrals increase your chances of interviewing at The Royal Australian & New Zealand College of Radiologists (RANZCR) by 2xGet notified about new Service Officer jobs in Sydney, New South Wales, Australia.QantasLink Customer Service Officer - SydneySydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney Airport - Customer Service OfficerSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoParramatta, New South Wales, Australia 1 week agoChatswood, New South Wales, Australia 1 day agoCustomer Service/Purchasing Officer - ManufacturingSydney, New South Wales, Australia 5 days agoWetherill Park, New South Wales, Australia 1 week agoSmithfield, New South Wales, Australia A$60,000.00-A$70,000.00 5 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 weeks agoIngleburn, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 9 hours agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 5 days agoGuildford, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoPemulwuy, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 2 days agoCustomer Service Officer (Unibuy Consultant)Sydney, New South Wales, Australia 2 days agoBaulkham Hills, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 6 days agoQueens Park, New South Wales, Australia 10 hours agoRevesby, New South Wales, Australia 1 day agoCaringbah, New South Wales, Australia 1 day agoWe’re unlocking community knowledge in a new way. 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