Shepparton, VIC, Australia, 3630
- Wangaratta, VIC, Australia, 3677
- Full time
- **Experienced Support Coordinator full time role**:
- **Provide exceptional Support Coordination services to individuals**:
- **Competitive salary and NFP salary packaging - join a supportive team**
**About the role**
We have a vacancy for an innovative Support Coordinator dedicated to providing exceptional support and services to our clients. Our team is passionate about making a difference and ensuring our clients receive the best possible experience. This is a full-time role based in either the Shepparton or Wangaratta office.
**About you**
You will be required to
- Coordinate and manage support services for clients.
- Act as the primary point of contact for client inquiries and issues.
- Ensure timely and effective resolution of client concerns.
- Maintain accurate records of client interactions and support activities.
- Collaborate with other departments to improve support processes and client satisfaction.
- Provide regular updates and reports to management on support activities and client feedback.
You will have the following skills and experience
- Proven experience in a support or customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to work independently and as part of a team.
- Proficiency in using support management software and tools.
- A proactive and problem-solving mindset.
**Why VMCH?**
Because the people we employ make it a great place to work! In addition, VMCH will provide you with:
- A competitive salary plus salary packaging benefits that can increase your take-home pay.
- A flexible and family-friendly work culture, with wellbeing initiatives and paid parental leave.
- Employee assistance program including employee, manager, career, conflict, nutrition and lifestyle, money, family, and legal assistance.
- Discounted private health insurance, school holiday programs and car hire.
- The opportunity to open a high-interest savings account with our banking partner.
- We value diversity, champion inclusion, and encourage applicants from all backgrounds, and with all abilities, to consider joining our vibrant community.
**About us**
Here at VMCH our services are as diverse as the people we support. As a for-purpose organisation, love, joy, hospitality, and courage aren't just words to us, they guide us in everything we do. While we've been around for over a century, we're always moving forward. We stay true to who we are by supporting people and families to live their best lives, providing a place to call home and spaces to learn and grow.
**_ If you meet the above criteria and are passionate about making a positive difference in people's lives, we would love to hear from you._**
- To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, evidence of 3 X Covid vaccinations and comply with Child Safety standards. You may also be required to supply an International Police Check._