Dnata is one of the world's largest air services providers offering ground handling, cargo, travel and flight catering services across five continents. We're currently seeking an experienced National Workforce Planner to join our dynamic team. OVERALL PURPOSE OF THE POSITION As the National Workforce Planner, you will be responsible for managing National Resource Planning activities across Australia. This role is integral to the overall operational planning, ensuring effective resource positioning to support the organisation's goal of achieving excellence in customer service. Additionally, you will play a key role in budget planning/control and improving operational effectiveness. PRIMARY DUTIES AND RESPONSIBILITIES Resource Planning and Strategy Assist the National Workforce Planning Manager in all resource planning activities across Australia. Research and propose options for optimising resource deployment and contribute to budget planning discussions. Collaborate with the Training department to identify resource needs and support the development of optimised training plans. Central Planning & Resource Management Support the National Workforce Planning Manager in maintaining the Central Planning Department resource plan. Assist in the development and execution of simulation projects to assess operational capacity and potential bottlenecks. Team Support Support the Local Roster Team in weekly roster publishing across all ground handling locations. Assist in ensuring service level targets are attained through proactive rostering and cost control discussions. Assist with the review and improvement of people-related processes like attendance, leave, training nominations and performance management. ESSENTIAL CRITERIA Bachelor’s degree and some experience in Resource Planning or a related field. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite and data analysis tools (e.g., Excel, Power BI). Ability to work independently and as part of a team. Strong attention to detail and ability to meet deadlines. DESIRABLE CRITERIA Understanding of Enterprise Agreements and the Awards Experience with implementing new operational systems Experience of Workforce Planning with the GroundStar system.