Technical System Support Specialist Role
We are seeking a Technical System Support Specialist to join our team at a-tune software, a Transnetyx company. Our clients include leading international companies and institutions in the fields of academia, pharma, and biotechnology.
The successful candidate will be responsible for providing world-class customer service, installing and testing our tick@lab software, configuring and maintaining client sites, and troubleshooting any issues that arise.
This is an exciting opportunity to work with a dynamic team that has a deep understanding of the local market and its needs.
About the Role
* Provide technical support to our global client base via web-based portal
* Install and test tick@lab software and conduct upgrades as required
* Configure and maintain client sites, including setting up templates, reports, custom integrations, and SSO configurations
* Monitor cloud-hosted client environments and troubleshoot any issues
* Manage client issues from start to resolution, prioritization, and escalation where necessary
Requirements
* Bachelor's degree or equivalent experience
* Minimum of 2 years' experience working directly with customers in a technology or SaaS environment
* Proficiency with LINUX/UNIX and/or Windows operating systems, including experience with database installations
* Strong experience with Windows Administration
* Familiarity with web servers, IIS preferred
What We Offer
* An opportunity to make a real difference in a company with an international reach
* A chance to play an active role in shaping the future of research-driven software solutions
* A dynamic team environment with a deep understanding of the local market and its needs