Job Summary:
This exciting opportunity will see you working as an IT Support professional within a renowned organisation. As a key member of our team, you will be responsible for providing technical support and assistance to customers across various environments.
* You will be tasked with monitoring and managing IT services, ensuring swift detection and response to any issues that may arise.
* Incident management is also a critical aspect of this role, where you will escalate incidents via ServiceNow and collaborate with various teams to resolve them efficiently.
* You will also be required to create early alerts to prevent issues, determine when incidents should be raised, and support incident resolution in collaboration with various teams.
* Application maintenance page updates across the environment, monitoring environments against thresholds, and participating on the On-call roster are also essential duties of this role.
Key Responsibilities:
* Monitor and manage IT services across customer environments
* Escala te incidentes via ServiceNow
* Engage in proactive and reactive incident management
* Create early alerts to prevent issues
* Support Enterprise Service Management service providers with ITSM and SIAM processes
* Onboard and offboard users within the EOC
About You:
* You possess 1-2 years experience working within an IT Support customer facing role
* You have baseline security clearance
* You have strong written and verbal communication skills
* You have attention to detail and the ability to create in-depth documentation
* You have experience using monitoring systems dashboards such as Splunk
* You have strong understanding of IT Service Management tools such as ServiceNow
* You have experience with Incident management, monitoring and event management
What We Offer:
* We offer 18 weeks paid parental leave
* We offer long & short-term career break opportunities
* We offer structured career development program
* We offer local and international career opportunities
* We are top 3 of last year's Diversity & Inclusion Index