As a customer service professional, you will play a key role in promoting our mission to impact the lives of Australians through fun and affordable fitness. Our goal is to create welcoming environments that foster inclusion, positivity, and self-fulfillment.
Key Responsibilities
* Greet and farewell members
* Monitor club access
* Answer questions
* Handle member complaints
* Explain the Judgement Free Zone
* Take phone calls
* Give tours
* Sell memberships
* Operate the Point-of-Sale system
* Collect past due accounts
* Make appointments
* Maintain the front desk
* Complete welcome calls
* Daily cleaning zones
* Club walk arounds
* Assist with housekeeping
* Perform beginning of day and end of day procedures
* Provide guidance to newer team members
Requirements
* Excellent phone skills
* Ability to follow directions
* Work independently
* Upbeat attitude
* Punctuality
* Organization
* Previous customer service experience is advantageous
* Certificate 3 in Fitness
* First Aid and CPR certification
* Working With Children check
* National Police Check certificate