**Job Title**
Customer Services Agent
**Job Description Summary**
The Customer Service Agent works across a wide variety of tasks and workplace services:
**General Customer Service**
- Meet and greet visitors proactively, with a professional greeting and smile
- Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor's arrival
- Answer the phone with a professional corporate greeting within 3 rings
**Concierge Desk**
- Issue and collection of access passes for employees and visitors using the agreed registration system
- Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation
- Maintain and update relevant processes and guidelines to a central SharePoint location
- Manage the requirement for inductions & photos for all new employees and store in central SharePoint
- Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees
- Ensure Concierge Desk coverage is in line with building operating hours agreed roster
**Help & Support**
- Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required
- Log tenancy and workplace related issues promptly via the agreed process and system
- Direct visitors and provide solutions for their requirements as it relates to the workplace
**Meetings & Events**
- Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms
- Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events
- Assist with building tours and provide support with specialised room set-up/pack downs including the engagement of additional workplace support as required
- Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required
**Distribution**
- Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times
- Coordinate the delivery of bulk deliveries such as marketing materials and adhoc stationery items by directing external delivery representatives to applicable storage areas
- Assist with the engagement of courier services as required
**About You**:
- Experience in reception or front line information exchange
- Minimum of completion of year 12 High School.
- Basic to intermediate Microsoft Office Suite
INCO: "Cushman & Wakefield"