At Southern Cross Care WA we help people live extraordinary lives every day connected to communities. As a provider delivering care support and accommodation for West Australians in greatest need our purpose is clear and our passion is strong.
About the role
The Team Lead Bran Nue Dae is responsible for leading Support Workers and delivering high-quality respite in-home and community support services across Support at Home CHSP and the Breakfast Club programs operating from Bran Nue Dae. The role combines team leadership with hands-on Care Coordinator responsibilities including client intake assessment, care planning and ongoing service monitoring. The Team Lead ensures a culturally safe, person-centred service that enhances client wellbeing, promotes independence and strengthens community connection.
Responsibilities
Undertake Care Coordinator responsibilities such as client intake assessment, service onboarding and ongoing care planning.
Promote a positive, supportive team culture that encourages high performance and multidisciplinary cooperation.
Oversee compliance management for aged care ensuring robust data gathering and accountability across all stakeholders.
Support complaint management and resolution processes, promoting open communication, transparency and empathy.
Manage revenue streams for the centre, ensuring income optimisation and compliance with relevant contracts and funding guidelines.
Proactively promote Bran Nue Dae services within the local and wider community, identifying opportunities for service utilisation and business growth.
Qualifications
Certificate III in Aged Care.
Minimum of 2 years experience supporting high-care clients in a community services or health sector.
Professional development skills – experience in coaching and mentoring staff to build service capability.
Demonstrated customer service orientation and continuous improvement focus.
Benefits
Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits.
Corporate health insurance with HBF.
Free employee assistance program.
A diverse range of services allowing professional development and growth.
Paid parental leave.
Annual leave starting at 4 weeks (full time).
Carers / personal leave.
Service awards for long-standing employees.
Flexible working environment.
How to apply
To express your interest please apply with an up-to-date resume and a cover letter outlining your experience and suitability. If your application progresses to an interview we will ask for:
National Police Clearance – current within 6 months (or evidence of application).
A completed pre-employment health questionnaire.
NDIS Worker Screening Check.
About us
Established over 50 years ago Southern Cross Care WA is a purpose-driven not-for-profit organisation contributing to social health and economic development in WA. We enable the delivery of integrated services in our community for the increasingly complex health care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers deliver care and services to over **** West Australians across residential retirement villages, mental health community housing and home care portfolios.
Southern Cross Care WA is an equal-opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work.
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