Strategic Account Director – Testing and Quality EngineeringStrategic Account Director – Testing and Quality EngineeringGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CloudMarcStrategic Account Director – Testing and Quality EngineeringLocation: Melbourne, AustraliaReports To: Chief Operating Officer (COO)About CloudMarcCloudMarc is a leading consultancy specialising in Testing and Quality Engineering services.
We pride ourselves on combining deep domain expertise with a flexible, people-first approach to client delivery.
With teams across Australia and the Philippines, we help organisations uplift their quality maturity and drive better outcomes through innovation, experience, and care.Position SummaryThe Strategic Account Director is a senior role responsible for overseeing key client relationships, driving service excellence, and expanding CloudMarc's presence across new and existing accounts.
The role combines strategic account management, delivery oversight, trusted advisory, and commercial development, with a strong grounding in testing and quality engineering services.This role will suit someone passionate about quality, who can speak confidently about the value of testing and QE in complex environments while fostering strong client trust and growing long-term partnerships.Key ResponsibilitiesClient Relationship Management· Serve as the senior point of contact for key accounts, building trusted partnerships with client stakeholders.· Proactively understand client goals, challenges, and strategic direction to align CloudMarc's services accordingly.· Regularly engage in executive-level discussions to reinforce CloudMarc's value and insights.Service Delivery & Staff Management· Oversee delivery performance and ensure high levels of client satisfaction across engagements.· Support onboarding, offboarding, and overall welfare of CloudMarc staff on-site and offshore.· Address any issues or risks raised by clients or consultants, escalating as appropriate.· Collaborate with internal delivery leaders to ensure consistent, high-quality service execution.Business Development & Growth· Identify and pursue new opportunities within existing accounts.· Expand CloudMarc's client base by leveraging your industry network and business development capabilities.· Coordinate with internal technical and consulting experts to craft compelling proposals and pitch tailored solutions.Advisory & Thought Leadership· Act as a trusted advisor on testing and quality engineering practices and trends.· Contribute to strategic discussions around test maturity, automation, and DevOps quality integration.· Represent CloudMarc at industry events, client briefings, and forums as required.Governance & Reporting· Participate in regular governance meetings, providing insights, risk updates, and performance metrics.· Collaborate with the COO on account planning, forecasting, and commercial management.Key Skills & Experience· Strong background in software testing, quality engineering, or related IT consultancy environments.· Demonstrated experience managing strategic accounts in enterprise settings.· Proven ability to engage and influence at senior levels (including Heads of Tech, CIOs, and Delivery Leads).· Solid understanding of testing lifecycles, test maturity models, and emerging quality practices (e.g.
automation, CI/CD, DevOps testing).· Experience managing cross-functional teams and consultants, with a strong focus on staff care and performance.· Commercial acumen, with the ability to spot opportunities and lead business growth initiatives.Personal Attributes· Passionate about quality and delivering meaningful client outcomes.· High integrity and professional credibility.· Confident communicator and relationship builder.· Collaborative, solutions-focused mindset.· Self-driven with a strategic, client-centric approach.Ready to shape the future of quality with us?Apply now or reach out directly for a confidential chat.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development, Quality Assurance, and ConsultingIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at CloudMarc by 2xSign in to set job alerts for "Strategic Director" roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 days agoDirector Strategic Partnerships and CommunitiesMelbourne, Victoria, Australia 5 days agoExecutive Director, Communications and MarketingMelbourne, Victoria, Australia 2 months agoExecutive General Manager, Commercial & PartnershipsMelbourne, Victoria, Australia 1 week agoCremorne, Victoria, Australia 3 weeks agoMoorabbin, Victoria, Australia 1 month agoExecutive Director, Workforce Strategy and PlanningMelbourne, Victoria, Australia 6 days agoSenior Account Director – Research & InsightsMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$200,000.00-A$250,000.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoPort Melbourne, Victoria, Australia 3 weeks agoThomastown, Victoria, Australia 2 weeks agoDirector.
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