About this Role
Centre Studios is seeking a warm, organised and client-focused Client Experience Manager to support our client journey and daily studio operations. This part-time, remote role involves managing new enquiries, responding to client questions, making follow-up calls to guide clients through their Intro Offer and support their transition into long-term membership, and ensuring every client feels informed and supported.
You will be a key point of contact for clients—answering enquiries, providing guidance, resolving issues, and creating a consistent, positive experience across all communication channels. Day-to-day tasks also include managing spreadsheets, updating client records, tracking leads and KPIs, monitoring bookings, and assisting with general administrative operations.
This role suits someone proactive, detail-oriented and confident in both people-facing and administrative tasks, with room for responsibilities to grow over time.
Key Responsibilities
• Respond to leads and client enquiries via phone, email, SMS and CRM with warmth and professionalism
• Build strong relationships and guide clients through their Intro Offer
• Make follow-up and sales calls to nurture leads and convert them to memberships
• Track and manage leads, client engagement and follow-up actions
• Navigate and overcome objections with clarity, confidence and empathy
• Support retention through proactive communication and client care
• Complete general admin tasks, update client records and assist with reporting
• Support light marketing tasks such as content scheduling or campaign coordination
• Maintain confidentiality, accuracy and brand consistency across communication
Requirements
• Proven sales experience (fitness, wellness or service-based industries preferred)
• Customer service or client-facing experience essential
• Strong phone communication and rapport-building skills
• Confident objection handling with an empathetic approach
• Highly organised, detail-oriented and proactive
• Comfortable working independently in a remote environment
• Familiarity with CRM systems and spreadsheets preferred
• Warm, personable and aligned with a people-first brand
Benefits
Approximately 12 hours per week (2 hours per day, Monday–Saturday). Preferred availability between 10am–12pm and/or 4pm–6pm. Hours increasing to around 20 hours per week by July.