We're excited to welcome a Administration Officer Switchboard - Casual to our Telecommunications and ICT Business Improvement Team.
Telecommunications services manages telephones and connected platforms (messaging, directory system, etc) underpinning all clinical, support and patient services within a health workplace.
The front‐line Telecommunications service is provided by the Administration Officer (Switchboard) position. The primary function of the Administration Officer (Switchboard) is to activate emergency response codes throughout the hospital; and to provide a first point of contact for public and internal queries received through the main hospital telephone lines.
Sunshine Coast Health is a values‐based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision‐making and actions.
Key Responsibilities
* Efficiently operate switchboard equipment by responding professionally to all incoming, internal and external calls to the hospital, ensuring that the caller is transferred or redirected correctly and in a timely manner.
* Perform general administrative duties to contribute to the effective daily operations of the telecommunications team, including updating daily rosters (e.g., term rosters) in a timely manner, training and daily duties specified by the rostered shift.
* Operate communication systems to effectively liaise with hospital staff in the event of an emergency code activation response.
* Exercise judgment and initiative by identifying emergency situations from incoming calls and respond immediately according to emergency code procedures, strictly adhering to protocols and timeframes.
Benefits
* A wellness program
* Generous superannuation
* Adaptable work arrangements
* Career training and development
* Salary packaging
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