Guest Experience / Chief Concierge
The Guest Relations Head/Chief Concierge is a pivotal new opening opportunity, providing the chance to establish your own department. You will serve as the first and last point of contact for every guest, coordinating their needs, special requests, and enquiries to deliver exceptional service and value.
This position requires an experienced department head who can guide their team to provide seamless support across the concierge, bell desk, and door operations. You will proactively resolve guest requests, concerns, and enquiries using feedback as a tool to enhance overall guest satisfaction and service delivery.
You will foster meaningful guest relationships in brief interactions, leaving a lasting positive impression. Adapt effortlessly to the diverse cultural expectations of guests from around the globe, ensuring personalized and respectful service.
Effectively manage daily staffing requirements, assigning tasks in alignment with occupancy levels and guest needs. Develop your team through hands-on training, coaching, and constructive feedback, while setting clear performance and growth objectives.
Celebrate team achievements and reinforce cohesion, while cultivating strong inter-departmental collaboration throughout the hotel. Ensure adherence to operational standards, including system protocols, security measures, cash handling procedures, and brand service guidelines.
Key responsibilities include:
* Providing exceptional guest service
* Coordinating guest requests and enquiries
* Leading and developing a high-performing team
* Ensuring seamless operations across departments
* Maintaining high standards of quality and service