Company Description
At The Good Guys, we're here to help families live better for less. Since 1952, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics. We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial. Great careers start at The Good Guys – begin your journey with us today.
Quick paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to exciting career opportunities and comprehensive training and development programs as part of the JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S; Trading).
Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
Our Employee Assistance Program (EAP) provides counselling and wide array of other wellbeing resources for our team members and their families.
Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
Job Description
As the Sales Support Team Member you will play a critical role in managing customer orders, responding to inquiries both via phone and email, and optimising processes to meet shared objectives and achieve exceptional results. You will be prioritising the customer's needs and making well-informed decisions, the Commercial Sales & Fulfilment Coordinator contributes to the success of The Good Guys Commercial and helps us maintain our high standards of customer satisfaction and stakeholder engagement.
Key Responsibilities
Ensure efficient delivery of customer orders and timely resolution of issues.
Respond promptly to customer emails and phone requests.
Manage backorders and follow up on invoices regularly.
Process sales and quotes to facilitate the effective delivery of products.
Identify and escalate defects to trigger corrections and mitigate reputational and financial risks.
Follow established processes for issue escalation and provide input for business investigations as needed.
Collaborate with stores and other teams to resolve purchase-related issues.
Qualifications
A driven and motivated Sales Support professional who thrives in a fast-paced team environment.
Previous Call Centre experience, desired.
Excellent phone manner, communication skills and computer literacy.
AWS and Microsoft Dynamics experience, desired.
Ability to multitask and navigate multiple systems simultaneously.
Reliable and punctual.
Previous contact centre and Zendesk experience (ideal, but not essential).
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply!
#J-18808-Ljbffr
📌 Sales Coordinator
🏢 The Good Guys
📍 Melbourne