Our client is Australia's largest provider of aesthetic and medical-grade technology. They deliver cutting‐edge treatment technology, skincare, accessories, and business support to over 4,500 stockists across Australia, New Zealand, and beyond.
They are now looking to hire a Training Coordinator that will be responsible for client training queries and providing support with the online learning platform.
Job Responsibilities
Training Coordination – General
* Coordinate all aspects of inbound, outbound, and Zoom training sessions, ensuring smooth and effective delivery for Dermal Educators and clients.
* Respond promptly to training inquiries and provide ongoing client support for the online learning platform, The Education HUB.
* Assist clients with training queries, platform access, navigation, and troubleshooting on The Education HUB.
* Monitor and manage training class numbers, liaise with the Education Manager, and communicate model requirements to clients.
* Promote and administer the Travel Rebate program, ensuring all eligible clients are informed and supported throughout the process.
* Maintain and update the Training Calendar with Dermal Educator schedules plotted three months in advance.
* Communicate proactively with clients regarding training cancellations, rescheduling, and any changes to their training journey.
* Issue Training Certificates and monitor Competency Checklists in a timely manner.
* Maintain organized and accurate client communications and feedback records in Highrise.
Training Coordination – Booking & Travel Management
* Schedule and manage Zoom training sessions, ensuring no scheduling conflicts across Education HUB accounts.
* Assist clients with enrolling in inbound training sessions and manage workshop schedules accordingly.
* Coordinate all travel logistics for Dermal Educators conducting outbound training, including booking flights, accommodation, and car hire through Flight Centre and other providers.
* Prepare and distribute detailed travel itineraries to Dermal Educators and upload all relevant travel documentation to the Training Calendar.
* Liaise with the Education Manager and Dermal Educators to ensure all travel arrangements are confirmed, cost‐effective, and finalized at least one week prior to training.
* Confirm outbound training sessions with clients via phone one week before the scheduled date.
* Send Room Requirements to outbound clients, monitor responses, and upload premise photos to Highrise for approval.
Education HUB Management
* Enroll clients in relevant Education HUB modules within 24 hours of request and send welcome and navigation support emails.
* Troubleshoot platform issues and provide ongoing assistance to clients using The Education HUB.
* Monitor student messages and relay inquiries to the appropriate department promptly.
* Support the Global Education Innovator with Education HUB tasks as required.
Business Support
* Deliver high standards of client support in line with the company's mission to "Make People Feel Wonderful."
* Develop a thorough understanding of departmental practices to effectively filter calls and direct inquiries to the right teams.
* Actively contribute to team meetings and help improve internal protocols and processes.
General Office Administration
* Maintain accurate and up‐to‐date client records in Highrise following every client interaction.
* Provide general product and service information to clients and redirect inquiries to the appropriate department.
* Uphold and role model company values daily – Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial Mindset, and Fun.
* Perform additional reasonable tasks as required to support the smooth operation of the business.
Qualifications
* Previous experience in training coordination or a related field.
* Strong understanding of online learning platforms and tools.
* Proficiency in using Zoom and other virtual meeting platforms.
* Experience in scheduling and booking flights and accommodation.
* Excellent organizational and time management skills to manage schedules, bookings, and client communications.
* Strong problem‐solving abilities, particularly in troubleshooting technical issues on online platforms.
* Exceptional verbal and written communication skills to effectively liaise with clients, educators, and internal teams.
* Ability to communicate complex information clearly and concisely.
* Experience in providing high-quality client support, ideally in a training or educational context.
* Ability to manage client inquiries, resolve issues, and provide guidance on platform navigation.
* Competence in general office administration tasks, including maintaining client records and managing communications.
* Proficiency in using CRM systems like Highrise.
* Relevant qualifications in training, education, or business administration are preferred but not mandatory.
* Strong alignment with the company's values, including Reliability, Accountability, Passion, Innovation, Respect, Support, Commercial mindset, and having Fun.
* Ability to work autonomously and as part of a team in a fast-paced environment.
* Ability to manage multiple tasks simultaneously and adapt to changing priorities.
* Willingness to occasionally travel or adjust working hours to meet training schedules.
Benefits
* Permanent work-from-home set-up
* Dayshift (Australian business hours)
* Full-time job
* HMO
* Paid leave
* Christmas Bonus
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