Job Overview
We are seeking a highly skilled professional to fill the role of Training and Implementation Specialist.
This position will be responsible for implementing and training new clients to our comprehensive venue management system, while also assisting with existing clients' training requirements and supporting internal training as directed by the Head of Training & Implementation.
About the Role
* Coordinate and assist with client account setups
* Manage the onboarding and implementation process of new clients within project timeframes and training procedures set by the Head of Training & Implementation
* Facilitate client training online using Teams and face-to-face onsite as required
* Maintain and update project-management systems for all client projects
* Support and assist client queries during the implementation process
* Assist with internal training and training in other regions, if required
Requirements
* 5+ years of experience within the hospitality industry; experience as a trainer highly regarded
* A track record of building strong internal and external working relationships
* Proven ability to manage key supplier relationships
* Ability to self-manage and perform with a high level of competence and subject-matter understanding
* Capable of communicating effectively with cross-functional teams to deliver results
* Drive and a 'can-do' attitude along with a strategic mindset
Benefits
* An optional 9/80 work schedule—80 hours over 9 days, with one day off every two weeks
* Professional development opportunities
* A wellness allowance
* A birthday leave
About You
We are looking for a mid-senior level candidate who is passionate about their work and is driven to succeed. If you are a team player with excellent communication skills, we would love to hear from you.