Senior Banking Consultant
Senior Banking Consultants play a pivotal role in delivering exceptional customer service and providing tailored financial solutions. This role is responsible for serving customers directly, having needs-based conversations, and guiding them through the home buying journey. You will also provide support to branch staff and assist with complex customer needs.
Key Responsibilities:
* Act as an ANZ product initiator and model
* Support the Branch Manager in delivering ANZ's retail strategy and day-to-day operations
* Meet customer needs through ANZ's range of home loan, insurance, investment products, and transactional services
* Take responsibility for 'knowing your customer' from a risk perspective
* Deliver a desired customer experience by adopting a positive, relationship-based approach that prioritizes complete financial needs
What we're looking for:
* Prior experience in developing strong relationships in a customer-focused role
* Significant experience in financial services, preferably within the retail banking sector
* Excellent communication and interpersonal skills
* Leadership and coaching capabilities
* Experience in being an influential user and promoter of technology
* Ability to multi-task and adapt to change and ambiguity
Benefits and Career Opportunities:
In this role, you'll have the opportunity to make a meaningful impact on our customers' lives while building your own career. You'll be part of a diverse team that values growth, flexibility, and innovation. We offer a range of benefits, including access to health and wellbeing services, discounts on selected products and services, and flexible working arrangements.