Customer Experience Officer
We are seeking customer-focused individuals to join our team at Ballarat Aquatic and Lifestyle Centre.
As a Customer Experience Officer, you will be the frontline staff delivering service quality that exceeds customer expectations. You will have a thorough understanding of all programs offered at the centre and match these programs and benefits to the unique needs of each customer.
The successful applicant will possess:
* Exceptional customer service skills.
* High level computer skills.
* Ability to work under pressure and multi-task in a fast-paced environment.
Available shifts include early mornings, daytime, evening, and weekend shifts, including Monday to Friday 5:30am-9pm, Saturday 5:30am-6pm, and Sunday 7:30am-6pm.
The key selection criteria include:
* Relevant experience within a customer-facing and fast-paced environment.
* Strong written and verbal communication skills with the ability to relate effectively with a range of people.
* Ability to work effectively within a team environment demonstrating a can-do attitude and positive work ethic.
* Understanding of the key services and programs provided at the Ballarat Aquatic and Lifestyle Centre.
To apply, please provide a cover letter and current resume.