Your role:The Solution Architect – Application Development and Maintenance (ADM) / Application Managed Services (AMS) is responsible for designing, governing, and continuously improving application support and maintenance solutions for enterprise clients. This role bridges business needs and technology, ensuring stable operations, cost efficiency, scalability, and continuous service improvement across managed applications. You are an Australian Citizen or Permanent Resident of Australia, ideally already based in Melbourne.Your Responsibilities:Solution Design & TransitionDesign end to end AMS solutions covering application support, maintenance, enhancements, and modernizationDefine support models, SLAs, KPIs, escalation paths, and governance frameworksLead service transition from development or incumbent vendors to steady state AMS operationsAssess application landscapes and recommend right sizing, rationalization, and optimizationOperational ExcellenceEnsure high availability, performance, and security of supported applicationsDrive incident, problem, change, and release management best practices (ITIL aligned)Identify automation opportunities using AIOps, scripting, CI/CD, and monitoring toolsEstablish preventive maintenance, root cause analysis, and continuous improvement plansStakeholder & Client ManagementAct as a trusted advisor to clients, business stakeholders, and delivery teamsGovernance, Risk & ComplianceDefine security, compliance, and audit controls (ISO, SOC, regulatory requirements)Manage application lifecycle risks and ensure adherence to enterprise architecture standardsMaintain architectural documentation and runbooksYour profile:Technical SkillsStrong experience in Application Support & Maintenance (L2/L3)Good understanding of enterprise application architectures (monolith, microservices, cloud native)Experience with ITSM tools (ServiceNow, Remedy, Jira Service Management)Knowledge of cloud platforms (Azure / AWS / GCP) and hybrid architecturesFamiliarity with DevOps, CI/CD pipelines, monitoring, and automationExposure to AIOps, observability tools, and SRE concepts is a plusProcess & FrameworksStrong knowledge of ITIL / ITSM frameworksExperience defining SLAs, OLAs, KPIs, and service cataloguesUnderstanding of COBIT, ISO 20000, ISO 27001 is beneficialExcellent communication and presentation skillsStrong analytical and problem-solving abilityStakeholder management and client facing experienceLeadership in cross functional and multi-vendor environmentsExperience & Qualifications10 to 15+ years of IT experience, with 10+ years in AMS or support led architecture rolesBachelor's degree in computer science, Engineering, or equivalentITIL Certification (Intermediate or Expert preferred)Cloud or architecture certifications (Azure/AWS Architect, TOGAF) are desirableKey Success MetricsAutomation at its peak and its implementation in the solutionSLA adherence and service stabilityReduction in incidents and Mean Time to Repair (MTTR)Cost optimization and automation benefitsClient satisfaction and contract renewalsSuccessful transitions and steady state operationsWhat you'll love about working here:We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.We foster a safe and inclusive environment where everyone can be their authentic selves, supported by staff-led community groups.We strive to ensure you feel respected, informed and valued through our recruitment process. If your experience falls short of this, we welcome your suggestions for improvement via our Contact Us page on our website.If you are living with a disability, we can provide support with access requirements or by making an adjustment to our hiring process.#J-18808-Ljbffr