Lead Network Engineer - Technical Service Manager
We are seeking a highly experienced Lead Network Engineer to drive technical resolutions for customer-reported issues and lead our network engineering team.
About the Role
The successful candidate will have proven leadership experience in customer-facing technical service centers, a strong background in telecom and network infrastructure management, and excellent communication and stakeholder management skills.
Key Responsibilities:
* Lead a team of network engineers to exceed service expectations.
* Act as the primary coordination point for service requests, escalations, and management of service faults with third-party providers.
* Ensure continuous service and network monitoring.
* Drive technical resolutions for customer-reported issues.
* Maintain ongoing communication with stakeholders on service request progress.
* Facilitate coaching, mentoring, and development of the network engineering team.
Required Skills and Qualifications:
* Proven leadership experience in customer-facing technical service centers.
* Strong background in telecom and network infrastructure management.
* Excellent communication and stakeholder management skills.
* Demonstrated ability to implement continuous improvement strategies.
* Capacity for critical thinking and problem-solving.
* ITIL certification and a STEM-related degree are preferred.
Benefits:
* This is an exceptional opportunity to lead a dynamic team within an innovative and supportive environment.
* You'll be at the forefront of telecom technology, contributing to a service that makes a real difference in customers' lives.
* We offer a rewarding career path, with a focus on personal growth, leadership development, and a commitment to excellence.
Company Culture
Our company values innovation, customer satisfaction, and teamwork. We strive to create a positive work environment where employees feel valued and empowered to contribute their best ideas.