Junior DevOps Engineer
* SNSW Grade 5/6 - base salary from $90,767 to $103,729
* Location – Haymarket, Gosford or Parramatta
* 2 x Ongoing Full-Time
Drive Excellence in Software Delivery
Service NSW is seeking experienced DevOps Engineers to orchestrate our software delivery pipeline and drive continuous improvement in our release processes that impact millions of customers daily.
About the Role
This role champions scalable automation, seamless tool integration, and continuous workflow refinement across dynamic environments. The engineer is responsible for designing, implementing, and maintaining multiple SaaS platforms, ensuring operational efficiency through modular architecture and adaptable system design. With a strong emphasis on resilience, they apply diagnostic precision to troubleshoot complex issues and maintain robust, fault-tolerant workflows.
Key Responsibilities:
* Support the design, implementation, and lifecycle management of multiple SaaS platforms, including the Atlassian suite, observability tools, and incident management systems.
* Maintain and enhance the Observability Platform, ensuring high availability, performance, and compliance with security and operational standards.
* Automate deployment, scaling, and configuration workflows for supported SaaS tools to improve efficiency and reduce manual overhead.
* Integrate SaaS platforms into existing DevOps pipelines, enabling seamless collaboration and continuous delivery across teams.
* Collaborate with security teams to enforce organizational security policies and implement best practices across all tools and services.
* Continuously monitor system health and performance, leveraging telemetry and alerting to ensure reliability and responsiveness.
* Diagnose and resolve complex issues across applications, containers, networking, storage, and infrastructure layers.
* Partner with product and engineering teams to understand requirements, streamline workflows, and provide hands-on support for development and operations.
What You'll Need:
* Understanding of Alert and Incident Management
* Kubernetes experience (Good to have)
* Understanding of Splunk Observability Cloud, Splunk Cloud, Splunk ES, ( Good to have)
* Understanding of Observability tool (Good to have)
* DevSecOps experience, including Git (GitLab preferred).
* CI/CD pipelines experience (including some Terraform is preferred).
About Our Team
Join our dynamic Technology Services & Platforms team, where we're revolutionizing digital service delivery for millions of customers. We deliver best-in-class self-service platforms and cutting-edge technologies that enable rapid product development and seamless customer experiences. With a relentless focus on security, resilience, and cost optimization, we empower development teams to build trusted, secure, and efficient products.
What We Offer:
* Competitive salary package
* Flexible working arrangements
* Professional development opportunities
* Access to latest DevOps tools and technologies
* Collaborative and innovative environment
* Make a meaningful impact on NSW digital services
* Career progression pathways
How to apply:
We want to know about you. Please apply by submitting an up-to-date resume highlighting your relevant experience and a cover letter addressing the criteria of this role and tell us why you are the best person for this role.
Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.
Salary Grade SNSW 5/6, with the base salary for this role starting at $90767 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Chantelle Madden via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 10, September 2025 at 10am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
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