Night Manager | Inter Continental Sydney Coogee Beach
Join to apply for the Night Manager | Inter Continental Sydney Coogee Beach role at IHG Hotels & Resorts
If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
About The Role
As Night Manager, you will manage and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and colleagues and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.
You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work workplace.
Your day to day
- Manage and oversee all hotel operations overnight
- Train colleagues in quality and service standards, ensuring they have the necessary tools and equipment to perform and are empowered to execute in their roles.
- Lead by example by consistently upholding and embodying Inter Continental brand standards in all daily operations
- Ensure guests receive prompt, professional service, personal recognition and a seamless Front & Back of House experience throughout their stay.
- Support and ensure Front Office staff provides guests with prompt service, professional attention and personal recognition.
- Be the first responder - know how to respond to emergency situations promptly and calmly
- Ensure all credit and financial transactions are handled in a secure manner.
- Oversee night audit function and preparation of daily financial reports.
- Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
- Demonstrates our One Step Ahead Service Behaviours: Create confidence, Encourage success and Make it happen; and is aligned to True Hospitality service skills expectations.
- Champion IHG Rewards Club and ensure team are 100% compliant in their training and delivery of standards.
What We Need From You
- Full unrestricted work rights- a kind reminder that sponsorship is not available for this position.
- Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
- Four years of guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience
- Must speak local language
- Valid Responsible Service of Alcohol and First Aid Certificate are required
What You Can Expect From Us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.
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📌 Night Manager | InterContinental Sydney Coogee Beach
🏢 IHG Hotels & Resorts
📍 Australia