Job Summary
As a key member of our IT team, you will have the opportunity to make a real impact in a fast-paced and dynamic environment.
Key Responsibilities:
1. Provide hands-on technical support for desktop/laptop hardware, printers, and software applications.
2. Develop effective working relationships with internal and external customers to deliver exceptional IT services.
3. Utilize your analytical skills to troubleshoot and resolve ServiceDesk tickets with a proactive approach.
4. Facilitate IT setup processes for new hires and internal team moves to ensure seamless transitions.
5. Ensure accurate maintenance of IT asset registers and software licensing records.
6. Deliver high-quality training and coaching to end-users (on-site and remote) to enhance their IT skills and confidence.
7. Contribute to IT projects and process improvement initiatives to drive efficiency and excellence.
8. Collaborate with the Property & Facilities team to ensure smooth relocations and minimal disruptions.
9. Maintain accurate documentation and ticket closure procedures.
We are seeking a highly skilled and motivated individual who can work effectively in a team environment, with strong communication skills and a customer-focused attitude.
Why Join Us?
* Promote a positive and supportive work environment
* Offer career progression opportunities and professional development
* Provide comprehensive benefits package including annual leave, sick leave & guaranteed hours
* Offer discounts with major retailers & health funds
* Provide access to Employee Assistance & Mental Wellbeing Programs
* Support Workplace Banking Program
* Recognize contributions through employee recognition programs
About Our Organization:
We have grown into one of Australia's leading transport companies, trusted by multinationals and local businesses alike.
We continue to invest heavily in new technologies, systems, and equipment to support our future—and yours.