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Chemist Warehouse is one of Australia's largest retailers, growing continuously year on year. With over 600 stores in Australia, New Zealand, Ireland, China, and Dubai, and many more exciting locations to come, the secret to our success lies in our exceptional customer service paired with competitively priced quality products. We take great pride in being innovative and responsive to the changing needs and challenges of the current market.
Role responsibilities
The primary focus and responsibilities of this role are:
End to end design of experiences across our online channels
Research and customer testing including setup and monitoring of feedback loops
Ensure all work is conducted in line with the customer strategy and design systems
Reporting directly to the Lead UX Designer, the incumbent will need to ensure all responsibilities are completed successfully and delivered
As part of their role, the incumbent must be comfortable with:
Building lasting relationships that can be relied on to help bolster our reputation.
Working and liaising with people from a diverse range of multicultural backgrounds
Working with complex pharmaceutical guidelines and government regulations
Functional responsibilities
• UX: Understand and map out user journeys across various touchpoints, identifying pain points and opportunities for enhancement.
• Design Solutions: Collaborate with cross-functional teams to create holistic design solutions that address user needs and business goals.
• Prototyping: Develop prototypes for testing and iteration, ensuring a balance between aesthetics and functionality.
• User Testing: Organise and conduct user testing sessions, synthesizing feedback into actionable design improvements.
• Collaboration: Work closely with UX/UI designers, product managers, and developers to ensure the cohesiveness of the overall user experience.
• Design Advocacy: Serve as an advocate for the user, ensuring that the final output aligns with user-centric principles.
• Stay Updated: Keep up-to-date with the latest trends in experience design and emerging technologies.
About you
Experience with design tools such as Figma and Adobe Creative Suite
Familiar with design systems or worked within design systems
Experience with customer research, user testing and developing insights
Good working knowledge of Content Management systems and content model concepts
Creativity and attention to detail
Highly organised and with an ability to prioritise and multitask
Excellent analytical skills and the ability to make major decisions
What you should know
Aside from the usual things you should expect from any organisation, we also offer our team the following:
* Discounts across all our brands. Plus, access to the "gift shop" at our Head Office with exceptional discounts on end-of-line products.
* Discounted hot/cold food and drink at our Head Office on-site cafe.
* Free flu vaccinations.
We have a hybrid working arrangement, so you'll need to be based in Melbourne. Our office is in Preston.
If this role isn't quite right for you but what we're up to sounds interesting, please keep an eye out for future roles on our LinkedIn page and consider adding a job notification. We expect this role to be one of the many incredible team members on our journey ahead!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Design
* Industries
Retail
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