About Us
The Adecco Group is the world's leading provider of HR Solutions. We deliver recruitment and career services to organizations and individuals across the employment life-cycle. In Australia, Adecco has over 50 years of industry experience, making us the most qualified provider and leading supplier of casual and permanent staff.
Client Details
We are recruiting on behalf of a global subscription management business with a strong and growing presence in Australia and the APAC region. The company partners with major corporate organizations and government departments, supporting them with subscription renewals and customer service .
With a focus on delivering high-quality service and long-term client relationships, this organization offers a collaborative team environment, structured training, and the opportunity to work with a diverse APAC client portfolio from their Camberwell office .
About the Role
We are seeking an experienced Customer Service Specialist to support our APAC corporate client portfolio. This role will focus on subscription renewals and ongoing customer support, covering a maternity leave period starting ASAP .
This is a fixed-term contract from ASAP until April 2027 .
Responsibilities
* Provide high-quality customer service and support to B2B corporate clients across the APAC region
* Handle day-to-day client queries via phone and email (call centre support)
* Support subscription renewals and renewal-related enquiries
* Work closely with internal teams to ensure smooth processes
* Maintain strong client relationships and ensure service expectations are met
* Full training will be provided to ensure success in the role
Your Profile
* Provide high-quality customer service and support to B2B corporate clients across the APAC region
* Handle day-to-day client queries via phone and email (call centre support)
* Support subscription renewals and renewal-related enquiries
* Work closely with internal teams to ensure smooth processes
* Maintain strong client relationships and ensure service expectations are met
* Full training will be provided to ensure success in the role
Please register your interest by forwarding your resume via the apply button. Please note only applicants shortlisted will be contacted.
Your application will be treated with strict confidentiality.
For any enquiries, please contact 0420 542 ***