6 Month Contract - highly likely to lead to permWe are seeking a Customer Experience Consultant to join our client's team based in Wetherill Park. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for customers. You will be working an eight-hour shift between the hours of11:00am -7:00pm (during daylight savings) and 10:00am - 6:00pm (outside daylight savings) from Monday - Friday.If you have a strong background in customer service with excellent communication skills, we want to hear from you!INCLUDED IN WHAT YOU'LL DO:Act as the first point of contact for customers through a variety of channels including phone, email, and live chat providing support and guidanceMaintain excellent relationships with internal and external customers and stakeholdersManage a variety of customer queries including; operations, quotations, subcontracting, price increases, complaintsWHAT YOU HAVE:Experience within a call centre environment desired but not essentialA positive, can-do attitude with a strong focus on customer serviceAbility to work in a fast-paced, high-pressured work environment with rapidly changing prioritiesTyping speed of 60 wpm and 80% or more accuracyExperience with Salesforce, DOS systems or SAP is desirableThis is an awesome role for someone with a passion for delivering an exceptional customer experience, who enjoys working independently, in a team environment.If you're ready to bring your customer service skills to a business that values your contribution and supports your growth APPLY NOW!