Health Business Analyst
We are seeking a skilled Health Business Analyst to join our team. This role involves working closely with stakeholders in the health sector, AI-driven solutions, and contact centre environments.
* This is an opportunity for a seasoned Business Analyst with experience in gathering and elaborating requirements, mapping business processes, and collaborating with technical teams to deliver successful outcomes.
The ideal candidate will have a strong track record in Requirements Elicitation, process modelling, and documentation. They should be familiar with JIRA, Confluence, Visio, or Lucidchart, and have a good understanding of data privacy, health compliance, and security considerations.
In this role, you will work closely with stakeholders to ensure solutions meet business needs. You will develop process maps, workflows, and use cases to support solution design and implementation. Additionally, you will collaborate with solution architects, developers, and QA teams to ensure requirements are understood and met.
We are looking for a highly skilled professional who can bring their expertise to our team. If you are passionate about delivering successful outcomes and have a strong background in Business Analysis, we encourage you to apply.
Key Responsibilities:
* Elicit, document, and elaborate business and functional requirements through stakeholder workshops, interviews, and analysis.
* Work closely with stakeholders in health, AI, and contact centre domains to ensure solutions meet business needs.
* Develop process maps, workflows, and use cases to support solution design and implementation.
* Collaborate with solution architects, developers, and QA teams to ensure requirements are understood and met.
* Analyse current processes, identify gaps, and recommend improvements.
* Support user acceptance testing (UAT) by preparing test scenarios and verifying requirements.
Skills & Experience:
* Experience in health sector or other regulated industries.
* Exposure to AI-driven solutions and their application in healthcare or customer service.
* Experience in contact centre transformation or optimisation projects.
* Strong skills in Requirements Elicitation, process modelling, and documentation.
* Familiarity with JIRA, Confluence, Visio, or Lucidchart.
* Understanding of data privacy, health compliance, and security considerations.
Benefits:
* Opportunity to work on challenging projects and deliver successful outcomes.
* Collaborative and dynamic work environment.
* Professional development opportunities.