Company DescriptionMercure Perthis conveniently located in the heart of Perth city, with the major shopping, entertainment and nightlife areas all close by. The hotel features 239 well-appointed rooms, along with a great restaurant, a cafe, bar, heated rooftop swimming pool and gym. Business guests are well catered for at Mercure Perth with 6 modern meeting rooms available, accommodating up to 350 delegates.Job DescriptionAs a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:Managing arrivals and departuresResponding to guest requests efficiently and courteouslyCommunicating with other departments to ensure all guest requests and needs are metActively resolving guest issues and challengesPromoting the Accor Live Limitless Loyalty ProgramAbility to work a flexible 7-day roster including AM and PM shifts and nights as required.You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.QualificationsThe successful candidate will have previous experience in a similar role plus:Strong written and verbal communication skillsTime management skills with the ability to multi-taskGood interpersonal skills with the ability to communicate with all levels of team membersAbility to provide prompt and efficient service including upselling advantageousEntrepreneurial spirit with drive, ambition, and a high level of energyResponsible Service of AlcoholC Class Drivers LicenceAdditional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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