YOUR OPPORTUNITY
Weres seeking a passionate and customer-focused Customer Care Consultant to join our dynamic Trade Store team in Whyalla, SA !
This is a fixed term full-time contract covering parental leave, with fantastic career development opportunities within a Wesfarmers business.
In this role, youll be part of a supportive and close knit team, assisting customers via phone, email, and in person at our Trade Counter.
What Youll Be Doing:
- Deliver exceptional customer service across multiple channels phone, email, in-store, and internal systems
- Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks
- Take ownership of customer requests and resolve enquiries efficiently within set timeframes
- Review customer sales history to identify service needs and upsell opportunities
- Keep customers informed about new products and services
What Youll Bring:
- Confidence using computer systems and the ability to learn quickly
- Previous experience in customer service 026 ideally in a trade store, call centre, or retail environment
- A strong ustomer first mindset and excellent communication skills
- Self-motivation and a genuine interest in growing within the company
- Great problem-solving abilities and the capacity to work independently
- Strong organisational and time management skills
Why Youll Love Working With Us:
To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:
- Team member discount card for Kmart, Bunnings, Target & Officeworks
- Continuous career development to gain new skills and knowledge
- Monday to Friday schedule enjoy your weekends!
- A successful Refer-A-Friend program, earning up to $2,000 for each referral!
- Additional Wesfarmers discounts from over 300 corporate partners
- Adaptable working, with access to our ll Can Flex program & more!
NEXT STEPS
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
OUR STORY
Blackwoods is Australias leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the worlds best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.
With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and lets help more people build a better Australia.
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📌 Customer Care Consultant - Trade Store - Whyalla SA
🏢 Wesfarmers Industrial & Safety
📍 Whyalla