Elements of Byron is a leading resort that has established itself as the preferred Groups & Event destination in Byron Bay.
We offer luxurious villas, beautiful pools and multiple dining options. We are designed to delight every kind of visitor.
The Groups & Events Sales Manager plays a key role in achieving the resorts group and events sales targets.
This position requires the ability to manage group block and event enquiries from the initial enquiry stage through to event commencement.
Maintaining accurate records and communicating effectively with internal and external stakeholders is essential for success in this role.
A strong reporting function within the sales and catering system is necessary to aid with enquiry conversions, revenue and forecasting.
The successful candidate will be able to engage and performance manage any external sales agency relationships and develop effective communication with customers, suppliers and stakeholders.
Key responsibilities include:
* Maintain all event documentation for internal and external collateral
* Create business development strategies to reach new audiences
* Develop and maintain effective communication with external and internal customers, suppliers and stakeholders
* Prepare client contracts
* Assist with the development and implementation of groups and events SOP's, policies and procedures
* Conducting site inspections with potential clients
* Prepare quotations and create suitable event packages
To succeed in this role, you will need:
* Previous experience in a similar role in hotel/resort industry
* Demonstrated previous experience in the coordination and/or delivery of events; or in the operations of a food or beverage outlet
* Strong written and verbal communication skills
* Excellent customer service skills
* A fine eye for detail
* Professional, patient and calm in high stress situations
* System knowledge of software such as Delphi
* Intermediate level MS Office skills
Benefits include:
* Restaurant staff discounts
* Employee Assistance Program
* Full Day Orientation and dedicated departmental training
* Annual and fortnightly staff awards
* Refer a friend incentive